Flex/50 Service in a Box™ helps our customers develop and sell fit for purpose business products and services by defining, well structured, desirable offerings that are high quality, cost effective and efficient - supporting growth ambitions and enhancing marketplace reputation.

We do this by linking the business and commercial landscape with the underlying IT services, systems and suppliers using industry standard frameworks, assessment techniques and methods.

There are four primary layers in our Service in a Box model:

  • The Business Process Layer - a clear and fresh way of representing an end-to-end business model, its resources and capabilities, drawing from the ‘business canvas’ method (Osterwalder et al)

  • The Service Experience Layer - a way of articulating and quantifying the subjective experience of the day to day IT service as perceived by the business - its users and customers

  • The Service Asset Layer - the underlying operating model consisting of IT processes, the IT organization/people, toolsets and management information dashboards

  • The IT Infrastructure Layer - the operational architecture and building blocks that underpin the IT services and provide the hosting environment for data and applications

When we stack these layers top to bottom we can study the relationships between the business canvas, the value proposition and the supporting IT stack of services and capability that deliver the required outcomes. The model is independent of who provides the various layers or service elements. Identifying the boundaries between the layers of provided capability, becomes a natural consideration.

Our Linkage Models & Use Cases are designed as efficient methods that provide the necessary insight into the layers and between the layers. For example, we can examine, articulate and quantify:

  • What key capabilities does the business most depend upon for its day to day operation?

  • Where does value creation come from in the business?

  • What does our IT service feel like to our consumers?

  • How efficient and effective are our IT practices? And what commercial advantage does this provide?

  • Are our Service Providers doing a good job and delivering quality services at an affordable price?

  • Do we have any single points of failure in our end to end service?

  • Are any single, dependent architectural components introducing unnecessary risk?